Refund policy

Withdrawal — 14 days

Consumers may withdraw from an online purchase without giving a reason within 14 days of receiving the goods. These rights also apply to sole traders where applicable law gives them consumer protection.

Send a clear withdrawal statement to lecharme.pl@gmail.com or by post to the seller’s address. Sending the statement before the deadline is sufficient. You do not have to use the sample form below.

Returning goods

Send the goods back within 14 days of notifying us of withdrawal. Return address: Le Charme Inna Beieva, ul. Montwiłłowska 4 m. 3, 03-890 Warsaw, Poland.

The buyer pays the direct return shipping cost. This does not affect costs the seller must bear for a valid non-conformity complaint. Pack the goods securely. You may examine them as necessary to establish their nature, characteristics and functioning; you are responsible for diminished value caused by handling beyond that scope.

Refunds

We refund payments without undue delay and within 14 days of receiving the withdrawal statement. For withdrawal from the entire contract, the refund includes the original delivery charge up to the least expensive standard delivery offered by the store. We may withhold the refund until we receive the goods or evidence that you sent them back, whichever happens first.

We use the original payment method unless you expressly agree to another method that causes you no additional fees.

Complaints

Send non-conformity complaints to the seller’s email or postal address. Describe the problem and the remedy you request. Photos can help us investigate. A paper receipt is not the only acceptable proof of purchase.

The seller is responsible for non-conformity under applicable law, generally for 2 years after delivery. Consumers may request repair or replacement and, in the circumstances provided by law, a price reduction or withdrawal. We respond to complaints within 14 days of receipt. The seller bears the statutory costs of bringing goods into conformity.

Sample withdrawal statement

To: Le Charme Inna Beieva, ul. Montwiłłowska 4 m. 3, 03-890 Warsaw, Poland; lecharme.pl@gmail.com.
I hereby withdraw from the sales contract for the following goods: …
Order / delivery date: …
Consumer’s name and address: …
Date: …
Signature (paper forms only): …